Functioning of the warranty

All products sold on Euroceramica.it are covered by the manufacturer’s conventional warranty and a 24-month warranty for conformity defects, as per DL 24/02.

To avail warranty assistance, the customer must retain the invoice received via email in PDF format.

Upon accepting the purchase contract, the customer acknowledges the terms of assistance in force at the time of seeking warranty assistance, which they accept.

The manufacturer’s conventional warranty is provided according to the terms outlined in the documentation inside the product packaging.

If, following intervention by an Authorized Service Center, the defect is found not to be covered by the manufacturer’s conventional warranty, the customer will be charged for any verification and restoration costs required by the authorized service, as well as any transportation costs incurred by us.

24-month warranty

The 24-month warranty according to DL 24/02 applies to the product that exhibits a conformity defect, provided that the product is used correctly, in accordance with its intended use and the specifications in the attached technical documentation.

This warranty is reserved for the private consumer (an individual who purchases the goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number in the order form).

In the event of a conformity defect, we will restore the conformity of the product through repair/replacement or reduce the price, up to the resolution of the contract.

Only after the issuance of an authorization number, the customer must send the item following the instructions contained in the email.

If, for any reason, we are unable to return a warranted product (restored or replaced) to the customer, we will, at our discretion, proceed with a full refund or replacement with a product of equal or higher specifications.

If, following intervention by an Authorized Service Center, the defect is found not to be a conformity defect according to DL 24/02, the customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transportation costs if incurred by us.

Delays

No claims for damages can be made against us for any delays in carrying out repairs or replacements implemented by the service centers chosen by the customer.

Return

In cases where warranty provisions involve the return of the product, the item must be returned by the customer in its original packaging, complete with all its parts (including packaging and any accompanying documentation and accessories: manuals, cables, etc.).

To prevent damage to the original packaging, we recommend, when possible, placing it in a second box; in all cases, the application of labels or adhesive tapes directly to the original product packaging should be avoided.

Applicable law

Euroceramica.it is a trademark of Cemart srl, and therefore, the sales conditions of Cemart srl apply.

The sales contract between the Customer and Euroceramica.it is considered concluded in Italy and governed by Italian law.

For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of their municipality of residence. In all other cases, the territorial jurisdiction is exclusively that of the Court of Lecce.

Assistance and Warranty provided directly by us

In cases where assistance is not provided directly by the manufacturer, it is necessary to fill out the request form.

You will then receive an email with all the instructions for packaging and shipping.

For phone contact, the operator is available from Monday to Friday from 8:30 am to 1:00 pm.

The product will be repaired, or if repair is not possible, replaced with an identical, equivalent, or superior one.

The customer must send the item following the instructions contained in the email with the return authorization number.

Shipments of products will be rejected and returned to the sender, with costs at their expense, if they:

• do not include original packaging, accessories, and manuals;
• are received with inappropriate or inadequate external packaging and therefore damaged during transport.

 

The warranty does not cover damages due to the non-use of original packaging and adequate protective external packaging not authorized by the service center.

If the product appears tampered with, Euroceramica reserves the right to question the validity of the warranty.

Conventionally, any right of the customer to compensation or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to people and/or property, is excluded.

In the event of changes to the warranty conditions, we will apply the conditions in force for product warranty at the time of the customer’s purchase.

The data controller is Cemart srl, via Fioravante Laudisa, 3, 73100 Lecce LE.