The company Cemart srl, owner of the Euroceramica trademark, also known as the ‘Seller,’ with headquarters at via Fioravante Laudisa, 3, 73100, Lecce (LE), VAT number 04908540752, is engaged in the sale and marketing of bathroom furnishing products through the website www.euroceramica.it.

Below are the General Sales Conditions applicable to bathroom furnishing products sold through the website and govern distance sales in compliance with national and European regulations, including Legislative Decree No. 70/2003, Legislative Decree No. 206/2005 and subsequent amendments, and European Directive No. 2011/83/EU on Consumer Rights.

However, these conditions may be modified by the Seller at any time; therefore, Customers are invited to consult the updated version of the General Sales Conditions before making a purchase, as purchasing through the website implies total and absolute knowledge of these conditions and their full acceptance.

Purchase contract

The Seller informs the Customer that:

• to conclude the purchase contract for one or more products on the website, it is necessary to place a purchase order by completing an electronic order form, which is then transmitted to the Seller electronically, following the site’s instructions;
• before proceeding with the transmission of the purchase order, the Customer should verify and correct any input errors.
• the contract is concluded when the Customer receives an order confirmation email from the Seller, indicating the date and time of order execution and the order number to be used for any communications with Euroceramica’s sales department and in the bank transfer description;
• by transmitting the purchase order, the customer accepts the General Sales Conditions and the Privacy Policy of the site;
• at its discretion, the Seller may not accept the purchase order if it is incomplete, incorrect, or if the product is unavailable;
• if the Seller does not receive payment within 5 days of sending the order confirmation email, a reminder email will be sent. After another 5 days from the reminder email without receiving payment, the order will be canceled;
• all purchase orders must be made online only by adults and require customer registration on the site, providing a valid email address to receive mandatory information;
• registration credentials should only be used by the customer and should not be transferred to third parties.

Description of products on the website

The description of the product features, images, and descriptions on each product page faithfully reproduce the characteristics of the products as much as possible but should always be understood as indicative.

For the purposes of the purchase contract, the product descriptions contained in the order for the products transmitted by the customer will prevail.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics but may differ slightly even if reproduced in photographic studies. In particular, the shade varies depending on the type of light used in the studio and the type of camera used.

Order cancellation

The Customer, before the shipment is made by the Seller, can cancel the order by promptly communicating it to the email address ordini@euroceramica.it and subsequently contacting our operators at the number: 0832 – 407989.

Product Prices

All product prices published on the website are in Euros and include VAT.

Delivery charges, which may vary depending on the chosen delivery method and/or payment method used, as well as the quantity/weight of the products, are specifically indicated in Euros (inclusive of VAT) on the product page, in the purchase order, and in the order confirmation email sent to the Customer.

The Seller reserves the right to change the prices of the products listed on the Site at any time.

Any changes to the prices of products will not be effective against Customers who have already placed an order.

In the case of a product being offered on the site at a discounted price, both the full price against which the discount is calculated and the discounted price will be indicated on the site.

For smaller islands or remote areas, a surcharge may be applied, which will be indicated before the completion of the order. Alternatively, the goods are always available free of charge in a depot.

Payment Methods

Customer payment can be made in Euros using one of the payment methods indicated on the website, as listed below:

• credit card: the confidential credit card data is encrypted and transmitted to the payment processor. The Seller does not store credit card data;
• paypal: payment for products purchased on the website can be made using the PayPal payment solution. Personal data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller;
• cash on delivery: payment can be made to the courier at the time of product delivery only for orders equal to or exceeding €70. In this case, a surcharge of 7%, plus VAT, of the total amount will be calculated. Euroceramica reserves the right to request electronic payment methods (credit cards, PayPal, and bank transfer) if, during a previous purchase, the Customer did not collect the products for which cash on delivery payment was expected;
• bank transfer: during the purchase process, it is possible to select a bank transfer as the payment method. The IBAN to use for the transfer is indicated in the “Payments” section of the website. Once credited, the goods can be regularly shipped;
• payment in 3 installments: if you buy with Klarna, you receive your order immediately and pay in the number of installments you have chosen. The first payment will be made when the order is processed and the remaining two will be made every 30 days.

Order Confirmation and Delivery

For any information regarding delivery, the Customer can contact the Seller’s Customer Service.

Delivery costs are always borne by the Customer.

The amount of delivery charges due from the Customer, in relation to a specific purchase order, is expressly and separately indicated in Euros, including VAT on the website during the purchase process, in the purchase order, and in the order confirmation email.

During the purchase process, before the Customer transmits the purchase order for the products, the terms within which the Seller undertakes to entrust the goods to the courier will be indicated.

The product order process has three states:

1. available: the goods are in stock, so if the order is placed by 12:00 noon, the shipment will be handed over to the courier on the same day. Otherwise, if the order is received after 12:00 noon, it will be handed over the next day;
2. orderable: the goods are not in stock but can be purchased with expected packaging and shipping times described in the product details;
3. not available: the goods are not in stock and, therefore, cannot be purchased.

It is specified that packaging and shipping times refer to the time required to choose the type of packaging for the purchased product plus the time needed to pack it before handing it over to the courier.

Packaging and shipping times are different from delivery times.

Delivery will be made by the appointed courier within 48/72 hours (even 96 hours in the case of islands or areas that are difficult to reach) following the handover of the goods to the courier. In addition, the goods will be delivered at street level, and the service of delivery to the floor or porterage is not provided. For information or quotes for this service, it is necessary to contact our customer service.

Shipping terms start from the moment of payment (made electronically).

In the case of payment by cash on delivery, the Customer may be contacted for additional order confirmation.

For payment by bank transfer, the shipment can only proceed after the credit is received.

During the purchase, it is possible to request the Phone Notice through our Customer Service, which includes a phone call before delivering the goods. It is specified that it is not possible to schedule delivery appointments at predetermined times and days. The cost of the service is 7 Euros, including VAT.

If, after three delivery attempts by the courier, it is not possible to deliver the goods, Euroceramica sends an email to the Customer informing them that the product is in storage.

From this moment, the Customer has 10 days to pick up the product from the storage location, after which Euroceramica has the right to recover the product, refunding the Customer the amount paid, excluding shipping costs, as they are always borne by the Customer.

Euroceramica will not be responsible for the non-delivery or delayed delivery due to force majeure, such as, for example, strikes, measures by Public Authorities, rationing or shortages of energy or raw materials, transportation difficulties, fires, floods, heavy snowfalls, flooding, and damage to industrial machinery not dependent on the seller.

Euroceramica will promptly communicate the occurrence of a force majeure to the Customer, and, in case the Customer is a Consumer, they have the right to exercise the right of withdrawal.

Transportation

The responsibility for transportation lies with Euroceramica, which, in the event of damage to the product during transportation, will seek recourse from the courier.

It is the Customer’s responsibility to check the condition of the products upon delivery.

The Customer assumes the risk of non-delivery or damage to the ordered products, for reasons not attributable to the Seller, only when the Customer, or a third party designated by the Customer and different from the carrier, physically takes possession of such products.

It is the Customer’s duty at the time of delivery to check that the number of packages corresponds, the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (quality check).

Therefore, it is always necessary to accept the goods by affixing one’s signature on the courier’s delivery note and the wording: “ACCEPT WITH RESERVATION OF CHECK.” Equally important is always specifying the reason for the reservation: damaged packaging, crushed packaging, punctured packaging, obvious damage to the product, etc.

For example: ACCEPT WITH RESERVATION OF CHECK DUE TO WET PACKAGING.

In the event that the product is damaged during transportation, the Customer must notify the Seller via email within 24 hours, detailing the damages suffered by the product through photographic documentation. All information must be sent to the address ordini@euroceramica.it, indicating the order number and the damage found in the subject line.

In any case, at the time of delivery, the products must be checked by the Customer to ensure that they correspond to the items ordered and do not have manufacturing defects or other conformity defects.

Only if the goods have been accepted with a reservation of check, with a specific reason stated, it will be possible to respond to the damage.

Remote areas and minor islands

Products that need to be shipped to locations that are difficult and costly to reach, defined as remote areas, will incur an additional charge on shipping costs.

 

The supplement will be €15 for every 100 kg of taxed weight, where the taxed weight corresponds to the larger value between the actual weight of the goods and the corresponding volumetric weight.

 

For locations classified as Minor Islands, the supplement will be estimated after the purchase phase.

 

Delivery times may vary for these locations.

Defects of conformity

In the case of a lack of conformity, the Consumer is entitled to the restoration, free of charge, of the conformity of the goods through repair or replacement, or to an appropriate reduction of the price or the resolution of the contract.

The Consumer may choose to ask the Seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively burdensome compared to the other.

If the packaging shows clear signs of tampering or alteration, it is also recommended that the Customer promptly inform Euroceramica.

The legal warranty for the conformity of goods is valid for 24 months.

Right of withdrawal

If the Customer is a Consumer, they have the right to exercise the right of withdrawal within 14 days.

The request for the right of withdrawal can be made either by phone or via email.

For the withdrawal or return to be accepted by the Seller, the products must be returned within the mandatory period of 14 days from the date on which the Customer communicated to the Seller the intention to withdraw from the purchase or make the return by sending the withdrawal form and in compliance with all the conditions listed below:

• the products must be returned complete with all the original packaging (boxes, accessories, tags, protections, etc.);
• the products must be accompanied by the purchase receipt;
• the products returned by the Customer must not have been opened, used, damaged, but may have been handled and inspected to determine their nature and characteristics;
• any damaged products subject to return must be returned as received by the Customer, without the Customer subjecting them to modifications, manipulations, or attempts at repair.

In the case of withdrawal, all payments made to the Seller are refunded to the Customer (excluding the direct cost of returning the goods and any costs incurred for cash-on-delivery payment), according to the payment methods chosen for the purchase, in relation to the product for which the withdrawal has been exercised.

Additionally, the Consumer is entitled to the refund of the original shipping costs in addition to the price of the goods.

The Seller processes the refund of these payments without undue delay and in any case within 14 days from the day on which they are informed of the Consumer’s decision to withdraw from the contract.

Euroceramica may withhold the refund until it has received the goods or until the Consumer has demonstrated that they have returned the goods, depending on which situation occurs first.

The refund is made based on the payment method chosen by the Customer and does not entail any additional costs.

In the case of cash-on-delivery payment, the Customer must provide the IBAN to which they want the purchase costs to be refunded.